Reservations & Cancellations

 | Royal Kaila Spa

(808) 369-8088 8am - 8pm

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Reservations & Cancellations

Reservations

It is possible to make reservations either online or by phone.

However, please be aware that online reservations are only accepted at least 3 days in advance. For reservations after that time, we only accept them over the phone. If you make an online reservation at least 7 days in advance, you can receive a 10% discount (※excludes treatments between 12/6/2019 thru 12/13/2019). Therefore, If you know for sure when you will be coming, it's best to reserve online if possible.

We also accept walk-ins and aim to have some therapists on standby at all times, although please understand that if you come without a reservation, you may have to wait if there are no therapists available at that time.

We also have a cancellation fee for canceled reservations or no shows (see below).

■Contact (by phone) [Office Hours] 8am - 8pm
(808) 369-8088
[Marriott Extension] 7160

How to pay (Online)

We accept payment by credit card only for online reservations.
Please complete payment within 24 hours of completing your reservation.

Online reservations that have not been paid within 24 hours of being booked will be canceled automatically. Please complete the payment as soon as possible to avoid automatic cancellation.

If you cancel your reservation within 2 days of your appointment, a 100% cancellation fee will be incurred.

If we are unable to fulfill your request, you will be notified via email or telephone.

For reservations that cannot be fulfilled, we will refund your payment within two months of your appointment date request. (e.g. if a reservation scheduled for August could not be fulfilled, the refund would occur by the end of October).

Regarding Cancellations and Fees

If you are receiving a refund, it will be completed and shown in the same card account used for payment within two months.

Reservations may online may only be canceled online.
If you wish to cancel your reservation, click here

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