Reservations & Cancellations | Royal Kaila Spa

(808) 369-8088 8am - 8pm

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Reservations & Cancellations

Reservations

It is possible to make reservations either online or by phone.

However, please be aware that online reservations are only accepted at least 3 days in advance. Within 3 days, it is necessary to reserve by phone. If you make an online reservation at least 7 days in advance, these reservations have a 10% discount, whereas phone reservations do not. If you know for sure when you will be coming, it's best to reserve online if possible.

We also accept walk-ins and aim to have some therapists on standby at all times, although please understand that if you come without a reservation, you may have to wait if there are no therapists available at that time.

We also have a cancellation fee for cancelled reservations or no shows (see below).

■Contact (by phone) [Office Hours] 8am - 8pm
(808) 369-8088
[Marriott Extension] 7160

How to pay (Online)

We accept payment by credit card only for online reservations.
Please complete payment within 24 hours of completing your reservation.

Credit card payment Credit card
We accept VISA, MasterCard, and JCB. If it is the first time for you to pay, please read the Credit Card Payment Flow and Terms & Conditions for Credit Card pages before payment.

Online reservations that have not been paid within 24 hours of being booked will be cancelled automatically. Please complete the payment as soon as possible to avoid automatic cancellation.

Once booked, if you cancel your reservation within 2 days of your appointment, you will pay a 100% cancellation fee.

If we are unable to fulfill your request, you will be contacted via email or telephone.

For reservations that cannot be fulfilled, we will refund your payment within two months of your appointment date request.
(e.g. if a reservations scheduled for August cannot be fulfilled, the refund would occur by the end of October).

All payments will be processed through AXES Japan. The name "AXES" will be stated as the crediting company.

Cancellation fee after application

If you are receiving a refund, it will be completed and shown in the same card account used for payment within two months.

Online Booking cancellations may only be done online.
If you wish to cancel your reservation, click here

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